Within Germany we give you free shipping for orders of €99.00 or more
If an ACADEMY product does not meet your expectations, you can send it back within 14 days.
You can return new, unopened items within 14 days of delivery for a full refund. If the return is due to our error (e.g. you received an incorrect or defective item), we will also cover the return shipping cost.
You should expect to receive your refund within two weeks of your package being handed over to the return carrier. However, in many cases you will get a quicker refund. This period includes the transit time to receive your return from the carrier, the time it takes us to process your return once we receive it and the time it takes for your bank to process our refund request.
If you would like to return an item, please contact us using our contact form below. We will notify you of your refund via email once we have received and processed the returned item.
The article is delivered without any accessories unless otherwise stated. We reserve the right to make product adjustments, changes to the equipment or other minor deviations (at any time without notice).
Unless another period is specified in the respective offer, the delivery of the goods within Germany (Germany) takes place within a standard delivery time of 5 - 7 days, for deliveries abroad the standard delivery time is between 7 - 10 days after the conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction ).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, if possible, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you pick it up yourself, we will inform you by e-mail about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.
We ship your goods within 3-5 working days after receipt of the order or payment, depending on the size, with DHL, UPS or a forwarding agent. Please note: Bicycles are bulky goods and will be sent by courier. We need an e-mail address to notify you of the transport.